Welcome to ignouclass.com! We strive to provide valuable resources and services to support your IGNOU journey. This Cancellation and Refund Policy outlines the terms under which you may cancel services or request refunds for purchases made on our website. Please read this policy carefully before proceeding with any transaction.

1. General Terms

• This policy applies to all purchases and subscriptions made through ignouclass.com, including digital products (e.g., PDFs, guides), premium content access, or other services.
• All transactions are processed in Indian Rupees (INR) unless otherwise specified.
• By making a purchase, you agree to abide by the terms outlined in this policy.

2. Cancellation Policy

a) Subscriptions or Memberships

• If you’ve subscribed to a recurring service (e.g., premium content access or a newsletter), you may cancel your subscription at any time.
• To cancel, log into your account on ignouclass.com, navigate to the “Subscription” or “My Account” section, and follow the cancellation instructions. Alternatively, email us at [kumarrudra0024@gmail.com] with your request.
• Cancellation takes effect at the end of your current billing cycle. No partial refunds will be issued for the remaining period of the active billing cycle.
• Once cancelled, you’ll retain access to the service until the end of the paid period, after which access will be discontinued.

b) Digital Products or Services

• Due to the instant delivery nature of digital products (e.g., downloadable IGNOU guides, templates, or e-books), cancellations are not permitted after purchase unless explicitly stated otherwise.
• If you encounter issues with a digital product (e.g., file not downloadable), contact us within 7 days for assistance (see Section 4).

3. Refund Policy

a) Eligibility for Refunds

• Refunds are only applicable under specific conditions:
  
  • Non-Delivery: If a purchased digital product fails to download or is inaccessible due to a technical error on our end, and we cannot resolve the issue.
  • Duplicate Purchase: If you accidentally purchase the same item twice within 24 hours due to a system error.
  • Service Not Rendered: If a paid service (e.g., personalized IGNOU consultation, if offered) is not provided as promised.
• Refunds are not applicable for:
  
  • Change of mind after accessing or downloading digital content.
  • Failure to meet IGNOU deadlines or requirements unrelated to our services.
  • Subscriptions cancelled mid-cycle (access continues until the cycle ends).

b) Refund Process

• To request a refund, email us at [kumarrudra0024@gmail.com] within 7 days of purchase with:
  
  • Your full name and email used for the purchase.
  • Order number (found in your confirmation email).
  • A brief explanation of the issue.
• We’ll review your request within 5 business days and notify you of the outcome.
• Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

4. Technical Issues or Support

• If you face difficulties accessing purchased content or services, contact us at [insert support email] within 7 days of purchase. We’ll work to resolve the issue promptly.
• If the issue persists despite our efforts, you may be eligible for a refund or replacement at our discretion.

5. Exceptions

• Special promotions or discounted items may have unique refund terms, which will be specified at the time of purchase.
• IGNOU-related services (e.g., assignment help, if offered) are subject to the terms agreed upon during purchase, which may override this policy if specified.

6. Policy Changes

• We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
• Continued use of ignouclass.com after updates implies acceptance of the revised policy.

7. Contact Us

• For questions or assistance regarding cancellations or refunds, reach out to us at [kumarrudra0024@gmail.com] or use our website’s contact form.
• Our support team is available [Monday–Friday, 10 AM–6 PM IST] to assist you